frequently Asked Questions
Common FAQ's
Yes, DNA Genetics aka Don and Aaron are behind www.dnagenetics.shop, we have separated this domain, so customers based in the U.S.A have the opportunity to purchase seeds directly from us in California. We have 20+ years combined creating and sourcing the finest genetics in the industry and is a trusted, well-established award-winning company.
Warning! Germination of cannabis seeds is illegal in most countries. These seeds sold by dnagenetics.shop are as a collectable adult souvenir to help preserve the cannabis genetics for future generations. Please do not ask questions on how to grow these seeds as under current legislation it is illegal to grow them or encourage their growth through giving advice. Any information on the packaging of the seeds, marketing material or websites, is given for the educational purpose or purpose of differentiation. It is not intended to condone, promote or incite the use of illegal or controlled substances. As a dnagenetics.shop customer, you are prohibited from distributing seeds we supply to countries where possession of and/or trafficking in cannabis seeds or other seeds is illegal.
If you qualify for free seeds based on the conditions set by the promotion, you will receive those seeds for free in your order. Please note that if a particular promotion sells out, we may offer a replacement freebie.
Yes, please contact us via the Contact Page and discuss further what you are after.
We look to respond to any emails we have been sent within 1-3 business working days. Due to the large volume of messages received, your response may sometimes take a little longer. Please be rest assured that we read every single email we receive.
Contact us immediately. We will need copy of your order number and the email address that is connected to your account as well as a picture of the item you have received. Once we have proof that we have sent an incorrect item we will contact you to discuss your options.
Please make sure to keep all packaging that your order arrives in/with, in case there is a problem with your shipment. We urge that you do this so we can help rectify the issue.
DNA Genetics accepts Credit Cards, and Bank Transfer Payments only.
“Checks / money orders / postal orders / Bitcoin are not accepted by ‘DNAGenetics.shop”
If you wish to cancel your order it is only possible if the order has not yet left our warehouse. If you have made a payment and wish to now cancel your order, and it has not left our facility, then we can refund you the payment. If the parcel has already left our facility, then it is no longer possible to cancel the order. In this case the customer must wait for the parcel to be delivered and if you still no longer want the items, you can return the package to us for a refund or exchange. We must receive the package back in our facility and as originally packed before we can issue any refund or honour any exchange.
If you would like to return your items, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. We will refund the cost of the items; however, shipping charges are non-refundable.
- Goods must be returned within 7 days of receipt, in their original condition and packaging
- We recommend retaining your certificate of posting, as we cannot be held responsible for packages lost in transit to us
- Under no circumstances, may items be returned to us if they have been used or the packaging has been opened or tampered with.
Please contact us if you wish to make a return and we will supply you with a return address.
You DNA Points will be sent to you once your order has been processed following being on hold.
Ordering and Payment FAQ's
It’s easy to find the perfect genetics on our site. You can choose from our main categories located on the top navigation (Feminized, Regular, Auto-Flower and Limited); and use our filters to locate what’s best for your collection. Select the quantity you desire and select the “Add to Cart” button. When you’re ready to complete your purchase, simply press on the Cart button and then Checkout ready with your payment details and shipping address.
Yes, our online sales are 3D Secure, 256-bit encrypted, making it a very safe place to enter your personal information and making online purchases. We use industry-standard encryption technology to protect your personal and payment data. You can confirm this by checking the green lock at or inside the address bar of your browser. This does not only provide a safe data process, but also makes that our customers feel comfortable when shopping online.
Never! We do not hold any records of client’s credit/debit card details or have access to them. All other client information remains highly confidential and not shared with any third parties.
If the payment is being declined by the bank, please contact your bank/card issuer and ask them to remove any blocks they may have. Please make sure all information entered is 100% correct and you have sufficient funds to process the transaction. Once you have done this, please place a new order and try again. If you are 100% sure that you have entered all details correctly and your card is activated for online purchases however the payment has failed, please contact us so that we can help you through the process.
After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted, and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
All items are subject to availability. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. We will not supply a substitute product without your express authority. Once an item is sold out it will be taken off the website at the earliest opportunity.
It is not always possible to combine orders or add items to an existing order. You can place a new order for any additional items and contact us by email requesting to have your two orders combined and shipped together but please be aware that this might not always be possible as the first order may have already been shipped.
If you realize your personal details are incorrect once you have completed the ordering process, please email our customer service team on the Contact Page, ensuring you include your order number, name and address. We cannot guarantee that we will be able to rectify the issue, however, we can assure you that we will do all we can to amend your order.
Yes, you will need to set up an account on our website in order to place an order. Setting up an account is easy, and you can do this while placing your order. Having an account will also enable you to view your orders, shipping information, track past orders, build a wish list and be notified when new deals and promotions are running.
The most common way of ordering any item from us is with our ‘Credit/Debit Card ‘option as this is simply the quickest and safest way of pushing your order through and having it processed and dispatched as soon as possible.
If you do not have a Credit or Debit card, you may choose to pay via Direct Bank Transfer.
Direct Bank Transfers allow payment to be made directly into our bank account.
Please allow a few days for the transaction to arrive at our account, your order will be marked as On Hold. Once payment has been received, we will update the status of your order.
If you choose to use this method of payment, please send us a confirmation e-mail after your transaction has been made with the following information:
- Order Reference Number
- Date of Transfer
- Amount of Transfer
- Full Name
Bank Wire Instructions:
Bank name: North Bay Credit Union
Bank Address: 397 Aviation Blvd, Ste L, Santa Rosa, CA 95403
Routing Number: 121182865
Beneficiary Account Name: DNA Army CA, Inc
Beneficiary Account #: 28-03-01-000146
Beneficiary Address: 1755 Ximeno Ave. Long Beach, CA 90815
ACH Instructions:
Bank name: North Bay Credit Union
Bank Address: 397 Aviation Blvd, Ste L, Santa Rosa, CA 95403
Routing Number: 321177573
Beneficiary Account Name: DNA Army CA, Inc
Beneficiary Account #: 83600011308010
Beneficiary Address: 444 W C Street, Ste 400, San Diego, CA 92101
Your order will be held as Pending Payment first, we will then check your transaction is in our account. Your funds will not be captured until we source from our warehouse and pack your goods. Once we have your order ready and packed, we will then process and capture your payment.
If your order is supplied with a tracking number, we will leave a note on your account which will also email to notify you. (Please be aware new tracking numbers can take time to process and update on couriers’ systems, so don’t be alarmed if the tracking number does not work as soon as we present it to you).
DNA Army CA, Inc
Shipping FAQ's
This website only ships to U.S.A customers (we do not ship to Kansas or Kentucky).
if you wish to order seeds based in Europe. Please refer to www.dnagenetics.eu
Our seeds are sold as novelty items and souvenirs. They contain 0% THC. We encourage our customers to check the legislation in their State or Province and Municipality prior to purchasing items from this store. We do not provide growing information.
All orders are usually dispatched within 1-3 business days of receiving payment.
Orders are processed once we have received bank transfer payments, credit card authorization, and verification have been obtained. Orders are processed from Monday to Friday during working hours. As soon as your order leaves our warehouse, you will be notified. You will also receive a shipping confirmation email which will include your tracking number.
Please track your shipment via the link which we provided with your shipping details. If you have any further questions, regarding your shipment please contact our customer service on the contact page to get more information about your shipment.
Our customers can track their shipments via the link which we provided with your shipping details. If, for some reason, you did not receive a confirmation email when your order is dispatched but would still like to track your parcel, simply Contact us with your order number. Our customer service will supply you with the tracking number.
All orders made to www.DNAGenetics.shop come in a white padded envelope. DNA Genetics does not offer “discreet” or “stealth” shipping. No reference to the website will be present on the package when you receive it.
All shipments are sent via a courier. These packages, if lost, can be claimed and we will send a replacement ASAP when our courier deems it is indeed lost- usually about 2 weeks is needed for the investigation.
If you think your package has been lost, please contact our customer service with your order number on our Contact page.
We only allow the shipping address to be the same as the billing address that is why you cannot ammend the shipping address.
